Frequently Asked Questions

What about maintenance and ongoing costs?

>The roadside unit has been designed to look after itself as best it can. Depending on traffic dirt, etc, you may have to wipe clean the camera window and polish the solar cell occasionally to keep it in tip-top condition. We provide user maintenance tips as a download when you purchase the unit. Or, you can return it to us for refurbishment at a modest charge.

There is a small but necessary annual cost to maintain the data connectivity for the second and subsequent years. This keeps the unit connected to the mobile network (much like a smartphone data plan) and also gives you access to the dashboard to view results.

All in all, we've tried to make the effective management of speed in your community as affordable as possible.

Does AutoSpeedWatch log total traffic volumes or just speeders?

>Yes; within it's limitations. AutoSpeedWatch is primarily focused on changing driver behaviours and identifying the worst and most persistent speeders, but a new feature does provide some location statistics, including (daytime) volumes and average speeds. Some of these stats are actual, and some are estimated; this is because the unit is solar powered and cannot always capture every speeder. It does however, provide useful information on speed and time distributions, plus average speeds, and a risk analysis of each location.

If you need precise 24hr survey information on volumes of traffic then a dedicated traffic logging product will more likely suit your need.

AutoNoiseWatch is a dedicated vehicle noise camera system for the identification of noisy vehicles. Like AutoSpeedWatch it also includes some statistics reporting, but if statistics are your prime concern then a dedicated traffic logging device will more likely perform better.

How high does the Roadside Unit need to be mounted?

>The Roadside Unit should be ideally mounted at a height of between 2.2m and 4m, with an ideal height around 2.4-3.2m. See our page on Site Location for details.

What is the size and weight of the Roadside Unit?

>The roadside unit has been built to be small and discreet. It's about the size of a book ; 200mm x 175mm x 63mm, and it weighs less than a kilo. The solar cell used to power the unit is incorporated in the top of the Roadside unit, so there's no need for mains power. Easy!

What is the Roadside Unit supplied with?

>The Roadside Unit is supplied with a medium fixing band suitable for a standard sign post (76mm - 120mm), a wrench and a security bit to fix band. It is now also supplied with a Restart Tool to ease installation by enabling the Easy Align function.

Roadside Units (2) Accessories (5) Connectivity (2)

Delivery Information

Standard Delivery to the UK mainland except the Highlands

Orders under £245: Vary according to weight and size; please see price at checkout.

Orders over £245: Free

Standard Delivery is usually 3-5 days.

Highlands Remote Deliveries

Due to the increased charges incurred from our courier partners, there are different Delivery charges to these areas:

Mainland Highlands

Northern Ireland

Mainland Highland postcodes include IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40 and PH50.

In order to minimise our environmental impact we try to re-use packaging wherever possible, regardless of source.

Returns

No problem, just return the item, unused with the original packaging, within 14 days and we'll refund you for your purchase (less any postal charges). Please use our RMA process to do this,

If you'd like us to collect the item, please call us to organise this on your behalf, please note we reserve the right to charge for collections.

Damaged on arrival

If your item arrives damaged, please take a photo of the box before opening, and a photo of the item inside, and follow our RMA process for a return and replacement to be sent to you.

Signature Required

For delivery items requiring a signature, it is your responsibility to ensure that someone is available to sign for the delivery, we require our courier to not leave your order without a signature confirming the goods have been delivered. If you are not at home when our courier delivers your order, they will leave a card for you to call them to arrange a more convenient delivery time.

Credit Card Fraud Prevention

We take precautions against internet fraud extremely seriously. Orders that are over £200 in value will only be delivered to the billing address, this is a security measure used in conjunction with our fraud checks to give our customers added fraud protection. An additional fraud check for orders over £200 is that we may ask you to provide confirmation of identity. Whilst this may be inconvenient, it is a check recommended by our bank to prevent credit card fraud.

The Small Print - Our General Terms & Conditions

Please also read our general terms and conditions, which include references regarding delivery.